Allison Burns

help

Welcome to our help page. We've listened to your feedback and have made it easy to find the information you're looking for. This page is broken down below into the following categories: Top Questions Asked, Ordering, Shipping, Returns and Miscellaneous.

TOP QUESTIONS ASKED

What are your shipping fees?

Order Total	Ground	Expedited	Next Day
	Delivery in 5-7 Business Days	Delivery in 2-3 Business Days	Delivery by Next Business Day
1 item	$5.00	$13.95	$28.95
2 items	$7.00	$15.95	$30.95
3 items	$9.00	$17.95	$32.95
4 items	$11.00	$19.95	$34.95
5+ items	$13.00	$21.95	$36.95

When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after (unless it is on backorder). If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday.

NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

What's the status of my order? How do I track my order?

Please call the sales line or check the tracking number emailed to you when the order is shipped.

Do you offer Gift Certificates?

No .

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. We will send you an e-mail to notify you when your order has been shipped and we've charged your credit card. If an item is on backorder and you will have to purchase that item to insure your order is place, your card will be charged when you place that order.

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ORDERING QUESTIONS

Do you offer Gift Certificates?

No.

How do I change or cancel an order?

To cancel an order you recently completed call the sales line.If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

What are my payment options?

We accept Visa, Mastercard and American Express.

Are purchases on this website really tax free?

Yes - we collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the state of California.

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SHIPPING QUESTIONS

What are your shipping fees?

Order Total	Ground	Expedited	Next Day
	Delivery in 5-7 Business Days	Delivery in 2-3 Business Days	Delivery by Next Business Day
1 item	$5.00	$13.95	$28.95
2 items	$7.00	$15.95	$30.95
3 items	$9.00	$17.95	$32.95
4 items	$11.00	$19.95	$34.95
5+ items	$13.00	$21.95	$36.95

What's the status of my order? How do I track my order?

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and you can track it online.

When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

What's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

What countries do you ship to?

All countries.

Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

If I send my package as a gift, will the recipient receive the invoice?

Yes. If you would like us to remove the invoice from the package, please let us know when you place your order.

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RETURNS & EXCHANGES

What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within14 days after purchase for an exchange or refund. Merchandise received after 14 days will be subject to a 15% restocking charge. Merchandise received after 60 days will only be accepted at our discretion for a store credit. All back ordered items that are placed on order are non-refundable.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Please note: We do not accept returns on products that were not purchased via this website.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

Where do I ship my return/exchange?

Returns and exchanges must be mailed to the Corporate office address on the Contact page.

How should I ship my return/exchange?

Pack and seal your box securely, in the original package if possible. Packages must be returned prepaid. We do not accept COD.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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MISCELLANEOUS QUESTIONS

Where can I find a store near me that carries your products?

To find a store in your area, go to the Stores page

Can you tell me when new products or special promotions are announced?

We will put you on our email list when you place your order.

Why can't I select the color/size combination I want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

I bought your product on eBay, is it authentic?

We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.

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